Projects and People: Focusing on the Customer
Everyone on the project team is likely to have a different perspective, but for the success of the project the entire team needs to share a common perspective, and that must reflect the needs and expectations of the customer.

Project decisions become clearer if the entire team adopts the concept that every project has a customer. This means that it is important for the project manager and team to clearly identify the customer and clarify their expectations.

We will address this topic again in the lesson on Project Objectives. For now it is enough to know that project success is going to be defined largely by whether or not you satisfy the needs and expectations of the customer.