Projects and People:
Authority, Conflict
Resolution, and Customer Focus
A Project Team consists of a Project Manager (PM) and Team
Members (TM). These people work together to satisfy the needs
of a Customer. The people in a project relationship must
adopt certain attitudes if the project is to succeed:
- The Project Manager usually
needs to work through a network of alliances in order
to exercise authority. Since team
members sometimes do not report functionally to the Project
Manager,
the PM becomes an “influence manager.”
- Project Managers and Team Members must accept that problems
are best solved at the lowest applicable level, and that
requires an attitude of cooperation that goes beyond 50/50
to 60/40.
- Project managers and project
team members are more likely to be successful if
they are clear about who is the
customer and what are the customer’s needs and
expectations.
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