Control
of Quality – Total Quality Management
Total Quality Management (TQM) combines behavioral science, fundamental
management principles, and the themes of quality and customer focus to
achieve quality throughout the project.
| Basic
TQM Principles |
Consistency of Purpose
-
Commitment
to Quality
-
Customer Focus
-
Process
Orientation
-
Continuous Improvement
|
-
System Centered Management (Technical
and Social)
-
Investment in Knowledge
-
Teamwork
-
Structure the Organization
-
Empowering Employees with Ownership
|
|
